Return and Exchange Policy:
- If the product is found damaged by a customer, Colorshow.pk will look into the matter. Customer should contact our team within 24 hours ( 021-34145359 10.30AM to 7.30PM) of the delivery time and will then be asked to share pictures of the damaged good along with the invoice or order number in order to clarify the problem.
If it indeed turns out to be our fault, the customer will have the liberty to ask either for a refund, a new article of the same product, a different product with the same price tag, or a voucher with credit of the same amount as the returned product which will assist fully in future purchases. Colorshow.pk will also bear the cost of the shipping charges for the return of the damaged good. The whole process will take approximately 5-6 working days.
In Order To Be Eligible For a Return:
- The product should be unused
- Should be returned in its original packaging.
- The purchase receipt needs to be sent with the product in order to act as proof.
- In case of refund, Colorshow.pk holds both options. The refund can be transferred in your personal bank account or give you a Voucher, whichever option seems reasonable to you.
- In other cases, if the product is fine, but the customer wants to return it because of any other reason, Colorshow.pk will still accept the return. The product should be returned within a week from delivery time after contacting our team and informing them about the return of the good, otherwise, we won’t be accepting it if delayed. When the product arrives, our workforce will first analyze the returned product and if it is indeed eligible for a return, our team will then contact you.
However, this time, the customer will only be provided with one option: To get a voucher holding credit of the same amount as the price of the returned good. This voucher will be eligible to use for two months and will expire after that. Also, in this case, the customer will bear the shipping charges for the return of the good.
Please note that we will not be catering to any requests for exchange or refund after 24 hours of the delivery time.